Sunday, February 7, 2010

3rd Week Poll Analysis - What is Your Bad Experience of Online Shopping?

3rd Week Poll analysis

This diagram shows the result of the past experience of online shopping. From the results, we can see that half of the respondents received used and low quality products. Can you imagine when you purchased a brand new product but you received the used one. However, this is out of the topic.


Besides used and low quality products, 16% of the respondents experienced over size problem. For example, a shirt or a pair of shoes. I know, this situation is very annoying where you bought something but not fulfilling your needs.

Then, 17% of the respondents do received a damage or spoilt product. This may due to the delivering process or the the manufacture side. What will you do if you purchased an expensive product but it was damaged when you received it? Will you report to the seller or just keep quiet?

Aanother 17% falls to "items do not arrive on time". Sometimes, the seller will mention that products will be on your door step within one week or one month. However, after a period of time, the product still has not reach your place. For beginners, do not be too worry because nowadays the system and quality control are quite good. Lastly, no one selects the answer of "Bad Customer Service" and "Others".

In conclusion, purchase items from the sites that can be trusted, such as a site that your friends introduced. Moreover, do response the problem that you met to the seller. Even though the seller may not reply but still, voice out is better than keeping it.

Hope you enjoy and have a nice day!

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